Alphabetical Sydney: All Aboard! Term 3

Nothing is more important to us than the health and safety of everyone on site, and we are closely following NSW Health guidelines and advice. The Sydney Opera House is registered as a COVID Safe business with the NSW Government. For detailed information about our COVID-19 safety measures and what’s required of you when visiting, please see our plan your visit page.

Face masks are strongly recommended for all patrons while inside our theatres and foyers, including during the performance. Please bring your own mask.

As you move around the Opera House, practise physical distancing (1.5 metres whenever possible) and follow the guidance provided by our staff and signage.

Within venues, always take your allocated seat.

For detailed information about our COVID-19 safety measures and what’s required of you, please see our plan your visit page.

The Sydney Opera House no longer requires patrons to show that they are fully vaccinated against COVID-19.

Face masks are strongly recommended for all patrons while inside our theatres and foyers, including during the performance. Please bring your own mask.

Contact information is required when making a booking with us and upon arrival at the Opera House, as set out in our General Terms and Conditions for Tickets and Attendance at Events and our Customer Privacy Statement.

As the ticket purchaser, you are responsible for recording the contact details of your guests. Contact information will only be used for the purposes of contact tracing, if required, and will be deleted at least 28 days after your event.

Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. Please take your seats as soon as you arrive. 

If you are late, we will seat you as soon as we can and, where possible, in your allocated seat. However, to reduce movement in the venue as well as minimise disruption to the performance and other patrons, ticketholders may be seated in an allocated latecomer’s seat. Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval. 

Details of our right to refuse admission can be found in our General Terms and Conditions for Tickets and Events.

In accordance with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Cloaking facilities will be open 60 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 60 minutes pre-show for Western Foyer venue performances. However it is strongly encouraged that you travel lightly to minimise contact and queuing. Any bags larger than an A4 piece of paper will need to be checked into the Cloak Room.

The authorised agency for this event is the Sydney Opera House.

Only tickets purchased by authorised agencies should be considered reliable. If you purchase tickets from a non-authorised agency such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised seller, you risk that these tickets are fake, void or have previously been cancelled. RESALE RESTRICTION APPLIES. For more details, please refer to our General Terms and Conditions for Tickets and Attendance at Events.

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you.

Foyers will be open 90 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars.

The venue doors will be open 45 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances.

Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, Opera Kitchen and Portside are also available for you to enjoy.

The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.

By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment.

We recommend your group arrives early at the venue, at least 45 minutes prior to the performance start time.

If you are late, we will seat you as soon as possible, but please be aware that some events have lock out periods where late comers cannot be admitted until a suitable break in the performance.  Occasionally this is not until the interval, and in some instances late comers won’t be admitted at all. 

Please call Front of House on 02 9250 7134 to notify us if your group is running late.

The closest location to disembark from buses and coaches is on Macquarie Street. Please contact City of Sydney to confirm bus and coach set down areas. We recommend allowing an additional 10 minutes for walking from Macquarie Street. There is no bus parking onsite at Sydney Opera House. 

Circular Quay is the closest station for public transport via train, bus and ferry. We recommend allowing 15 minutes to walk from Circular Quay for school groups. To view timetable information and ensure your public transport needs can be met, please contact Transport NSW. Please check the Transport NSW website for the latest advice and information on COVID-19 safety measures for public transport.

The safety and security of everyone visiting our site is paramount. We require all items larger than the dimensions of an A4 piece of paper to be cloaked. As our cloakrooms have limited space, we request that where possible teachers and students do not bring large bags/backpacks with them to the performance.

Yes. Please visit our Policies page for more information.

If your students are bringing a packed lunch, Royal Botanic Gardens adjacent to the Opera House is quite pleasant in fine weather. Alternatively, our restaurants offer everything from casual snacks to kid friendly meals.

Food and drink are permitted inside the foyers, but not in the venues.

Please contact our Creative Learning Ticketing Specialists on 02 9250 7770  as soon as possible to advise if your group can no longer attend. If your group can no longer attend because your school is located in a hotspot, or has had a positive case of COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you.